One-way Audio with SIP Client Testing

How to Overcome NAT Issues When Connecting a SIP Client to a Class 4 Switch

If you are experiencing one-way audio when connecting your SIP client to a Class 4 switch, the issue is likely caused by NAT (Network Address Translation). This occurs because the media traffic is being sent to a private IP address, which is not accessible from the public internet. Here’s how to address this issue:

Steps to Resolve NAT Issues:

1. Enable STUN (Session Traversal Utilities for NAT)

   • If your SIP client is behind a router or firewall, enabling STUN will help it discover its public IP address and ensure media traffic is routed correctly.

   • Without STUN, media traffic might be directed to a private IP, causing audio issues.

2. Check Your Network Setup

   • If you are connected directly to the public internet (no NAT), you should not encounter this problem. Ensure your network configuration supports direct communication with the Class 4 switch.

3. Consider Using a PBX as a Proxy

   • If enabling STUN doesn't resolve the issue or your setup is complex, deploying a PBX (such as Asterisk or FreePBX) as an intermediary can help. The PBX will handle NAT traversal and proxy the calls, ensuring seamless communication between your SIP client and the Class 4 switch.

Additional Tips:

• Ensure the correct SIP and RTP ports are open on your firewall/router.

• Verify that the SIP client is properly configured with your provider's settings.

By following these steps, you should be able to resolve one-way audio issues and ensure smooth communication with your Class 4 switch.